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Podcast: ITIL requires better log management and analytics to gain IT operational efficiency, accountability
This podcast was done by Dana Gardner:
Read complete transcript of the discussion. Find it on iTunes/iPod. Learn more.
Implementing best practices from the the Information Technology Infrastructure Library (ITIL) has become increasingly popular in IT departments. As managers improve IT operations with an eye to process efficiency, however, they need to gain operational accountability through visibility and analytics into how systems and networks are behaving.
Innovative use of systems log management and analytics — in the context of entire IT infrastructures — produces an audit and performance data trail that both helps implement and refine such models as ITIL. Compliance is also a building requirement that can be solved through verification tools such as systems monitoring and analytics in the context of ITIL best practices.
To learn more about how systems log tools and analysis are aiding organizations as they adopt ITIL, I recently spoke with Sean McClean, principal at consultancy KatalystNow, and Sudha Iyer, director of product management at LogLogic.
Posted November 11, 2008 in | Permalink
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