Logblog: Our Very First Customer

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Our Very First Customer

Recently our first customer -- a financial company -- participated in a case study on Log Management as part of the SANS Institute's What Works series. The customer (sorry, we can't share their name) deployed our very first evaluation unit and was our initial beta site. It was facinating to hear Victor Hsiang reminisce about the early days of LogLogic from the customer's perspective -- and how we've evolved as a company, technology -- and now industry since then.

He talked about those first products. What we do well. What we could do better. He says we are mature (shh, don't tell anyone) and responsive. But most of all he says that we have evolved into a product that "helped us move forward in standardizing on one log management solution for "this large financial firm" globally." (Yes, we are blushing.)

Victor also talks about how he uses log management for Compliance (SOX) use case and discusses how the product is being used in live troubleshooting with the company's own customers. Staff's time is being spent on custom reporting, but he also explains that once they had a template and process, is simple. Our software team is particularly pleased he said the interface was "intuitive" and did not require training. (They liked it so much the GUI team is even are trying to use it as an excuse to get an extra day off next week :-)

Our favorite quote?

"It was literally bring the box in, or the appliance, install it in the rack, provide power, IP address it, give it a DNS and a gateway. Then exit the data center and go back to your desk and start to configure your devices to send logs to it. "

Oh and yes Victor, we'll look into that feature request. Check out the case study and 40 minute replay at SANS.

Technorati : Log Management, LogLogic, SOX