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ITIL Gets An Update
ITIL is getting an update after 7 long years. The UK's Office of Government Commerce (OGC) is updating their comprehensive documentation of best practices for IT Service Management. As part of the launch of the new ITIL V3, the organization is hosting a series of roadshows throughout the world beginning today in London -- with stops in San Jose, CA and Chicago, IL here in the US in June.
New ITIL V3 is to consist of 5 central books and an official introduction book, according to the OGC. These incorporate the best of ITIL V1, V2 and tested current best practice for ITSM. The 5 central books are made up of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
CIO.com is featuring a good overview of ITIL with some pros and cons of using the framework. The short version is that ITIL is the industry's most widely accepted approach to IT service management, provides a cohesive set of best practices, drawn from the public and private sectors globally and is supported by field-tested implementation methodologies and assessment tools, certification and accredited training organizations.
LogLogic offers an ITIL Pocket Guide a pragmatic approach to ITIL implementations. There are 50 reports and 45 alerts in the LogLogic ITIL package to get you started with ITIL and Log Management and Intelligence. To obtain a copy of the guide, go here.
Posted June 05, 2007 in Compliance , Log Management & Intelligence | Permalink
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