Logblog: Telco Rings Up Log Management and Intelligence Platform

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Telco Rings Up Log Management and Intelligence Platform

Recently a large telecommunications carrier came to us because their extenal auditors required log management as part of their Sabanes-Oxley compliance strategy. The auditors, of course, created an urgency to get the telco to meet a business goal and report data that is readily accessible through log files. Compliance was central in creating the demand for LMI, but it didn't take long for other departments to support the project and extend log management across the enterprise -- something a product just can't do.

As we began rolling out LMI, the problem management department stepped forward. They had been looking to improve on log-based root-cause analysis for years. Historically, wehen they encountered a performance problem in the corporate network that could not be explained by the initial systems management alert alone, they were performing a manual search to find relevant log data -- and taking days to find an answer. Automating the process with log management and intelligence sped up this process with a simple log search and through agile, ad-hoc reporting with a single mouse-click.

Next, the help-desk group stepped up. They were seeking to integrate log data directly into their trouble-ticketing system. Now, a second-phase implementation was born. Now, when an operator opens up a trouble-ticket it includes a link that can retrieve the most recent log messages generated by the failing system and cross-correlate that with other log messages for the same IP address or user. This integration was easily achieved using open log services based on web-services standards.

This customer is just one of many LogLogic customers that point to a single need for log management, but quickly realize that a LMI platform addresses multiple needs across their enterprise. A point product can't begin to deliver the same level of support, or recoup the same ROI. Time and time again we see our customers validating LMI's role in supporting a multiple stakeholders simultaneously. Only an open, services-oriented architecture is able to achieve the ease-of-integration and multiple views into log data without incurring exorbitant professional services costs.

What is your organization dialing up in the new year to solve complex IT?

Technorati : Compliance, LMI, Log Management