Logblog: A Marriage of IT Governance and IT Services Management

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A Marriage of IT Governance and IT Services Management

“Operational Efficiency” is one of four priorities identified in recent interviews with 82 IT executives by Andreas Antonopoulos from Nemertes Research. Companies are focusing on data-center management and operations, attempting to cut costs, improve efficiency, and better align IT spending with business needs and service demands. A whopping 75% of respondents see a shift in IT culture to "IT as a service" and over 50% of respondents have adopted governance and delivery standards such as ITIL and COBIT.

It is encouraging to see the ITIL and COBIT frameworks finally being mentioned in the same breath. ITIL is a favorite with IT Operations, whereas COBIT is the darling of auditors and security personnel. COBIT has a strong association with “SOX Compliance” but COBIT can also be used to improve the quality of IT and to cut costs by reducing downtime. By the way, “availability” was one of the other priorities identified.

Similarly, successful Log Management and Intelligence implementations reach beyond security monitoring and include COBIT and ITIL controls around identity and access management, change management, business continuity and IT infrastructure (service level agreement) monitoring.

The hidden message in all of this is when selecting a Log Management and Intelligence system make sure to involve your operations folks to evaluate your vendor on operations features such as fast, ad-hoc reporting and search.

- Dominique

Posted May 24, 2006 in Compliance , Log Management & Intelligence , Risk Management , Security | Permalink

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